The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Siemens Power Transmission & Distribution was getting ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More A CRM (customer relationship management) is a single software ...

The customer relationship management (CRM) software market is on an impressive growth trajectory, with projections indicating a leap to over $48 billion in revenue by the end of 2024. This upward ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More As you might’ve been able to guess from the name, Less Annoying CRM ...

For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository. With the ...

The next big thing for CRM innovation is an infusion of artificial intelligence to make it a customer personal assistant tool that makes difficult tasks more manageable for customer service agents to ...

Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. CRM workflows are among the most significant CRM ...

Discover how CRM integration with other systems can enhance data synchronization, automate workflows, and improve reporting. CRM software can be a powerful marketing, sales, and service solution by ...

CRM heavyweight Siebel Systems Inc. is prepared to once again dive into the hosted applications market, this time in partnership with longtime ally IBM Corp. The two companies have sealed a deal to ...