About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Opinions expressed by Entrepreneur contributors are their own. Chatbots have proven to be an extremely versatile tool. They’re currently being used by a huge number of companies that operate within ...

NEW YORK and LONDON, April 15, 2025 /PRNewswire/ -- PolyAI, a leading provider of AI agents for enterprise customer service, today announced the launch of its latest version of Agent Studio, the world ...

Series C Funding Round Led by Eurazeo Growth to Accelerate AI Automation R&D and Global Expansion DÜSSELDORF, Germany & SAN FRANCISCO--(BUSINESS WIRE)--Cognigy, a global leader in AI-first customer ...

Back in February, I wrote about an Accenture study finding that telecom carriers were out of touch with customers and losing money as a result. The consulting firm also did a much broader study and -- ...

Although there were so-called “virtual assistants” before Siri, consumers had only limited experience with them and may not have even realized what they were dealing with at the time. United Airlines’ ...

As AI technology matures, businesses are jumping to include artificial intelligence in their strategic investment roadmaps. Forward-looking enterprises are especially keen to leverage AI for customer ...

Chatbots have proven to be an extremely versatile tool. They're currently being used by a huge number of companies that operate within different industries. Not only this, these automated assistants ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

DÜSSELDORF, Germany & SAN FRANCISCO--(BUSINESS WIRE)--Cognigy, a global leader in AI-first customer service automation, announced today that it has raised $100 million in Series C funding. The round ...

Cognigy provides a market-leading enterprise-grade AI platform to build, operate and analyze the advanced AI Agent workforce that many major brands including Lufthansa Group, Virgin Pulse, Frontier ...