Provide a template for users to create their own custom SLAs. This template is provided as a guide to help you create your own custom SLA. It is intended for software and technology …
Initially under close supervision, incumbents learn and perform entry level customer service-related work involving customer contact by telephone and in person and perform routine office …
Level of Competency Required by Job: Level 1: Understand and use the basic function(s) of computer hardware and software to perform work. Level 2: Advanced understanding and use …
City & Guilds Level 2 Diploma for Customer Service Practitioners (2794-02) Version 1.3 (September 2024)
This unit develops and broadens your understanding of customer service in different businesses. You will develop your knowledge and understanding of customer needs and expectations and …
You will learn about who your customers are and how to support them, your company brand, core values and the impact they have in the industry. You will learn about current laws and …
customer centric environment. They will have responsibility for the delivery of service to customers at the workplace, digitally or in he customer’s own location. This will range from one …