Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Feb 18, 2025 · Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring …

Problem management is the process of identifying, managing and finding solutions for the root causes of incidents on an IT service. Problem management is a critical aspect of IT service management (ITSM).

Jul 9, 2025 · Problem management is an aspect of IT service management (ITSM) that focuses on identifying, analyzing, and resolving the root causes of IT incidents. It involves reactive steps to …

This guide covers the essential process, key principles, roles, and modern AI-powered approaches to make problem management more effective.

Jun 6, 2025 · In this article, we discuss what problem management is, explain what problem management professionals do and describe the process of problem management, along with its …